Today I'm @ work, helping people retire, adding SSN to a newborn child, referring to their employer, sending life insurance claim forms, etc. It's the work I've been doing for the last 7+ years. I have learned a lot about the business world, about benefits, whether financial, health, retirement and seen it from various angles (the participant, the employer, third party vendors, insurance companies). It's interesting it's neat, but soon enough it will no longer be what I spend my days doing.
Nonetheless, I will have been impacted with great learning and insights. I don't have the exact stats, but it is well over 20,000 single phone conversations that I have had in my career at Hewitt and I think a high percentage have been good impressions where I have been able to assist people from things as simple as an address change, to updating coverage for their child who became a full time student, to helping with understanding complex pension and billing types of situations.
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